Privacy Policy

1. Information we may collect

Rádio MetroMix may receive the following information when voluntarily submitted by the user:

• Name submitted with a song request or message;
• City submitted by the user;
• Text of messages sent through the app;
• Song, artist or other content requested;
• Information included by the user when contacting us by email.

2. How we use information

Information received may be used to:

• Receive and manage song requests;
• Display, answer or forward messages intended for the radio programming;
• Provide support and respond to user requests;
• Prevent misuse, fraud, abuse or security problems;
• Comply with legal obligations or legitimate requests from authorities.

3. Information sharing

Information is not sold. It may be accessed by authorized Rádio MetroMix personnel when necessary to operate the features requested by the user.

Information may also be disclosed when required by law, court order or competent authority, or when necessary to protect the rights, safety and integrity of Rádio MetroMix, its users or third parties.

4. Storage, retention and security

We use reasonable administrative and technical measures to protect information against unauthorized access, alteration, disclosure or destruction.

Information is retained only for as long as necessary to fulfill the purpose for which it was submitted, comply with legal obligations, resolve disputes or protect legitimate rights.

No internet-connected system is completely risk-free. Therefore, absolute security cannot be guaranteed.

5. User rights

Depending on applicable law, users may request:

• Confirmation of whether their data is being processed;
• Access to information related to them;
• Correction of inaccurate or incomplete data;
• Deletion of information, when applicable;
• Information about the use and sharing of their data.

To request data deletion, use our dedicated page:

6. Children and teenagers

The app provides radio content and was not designed for the purpose of intentionally collecting personal information from children.

If a parent or guardian identifies that a child or teenager has improperly submitted personal information, they may contact us to request review and deletion.

7. External links and services

The app or website may contain links or integrations with external services. Rádio MetroMix does not control the privacy practices of those third parties.

We recommend reviewing the privacy policies of external services before providing information.

8. Changes to this Policy

This Privacy Policy may be updated to reflect changes to the app, services, internal practices or legal requirements.

The current version will always be available on this page together with the date of the latest update.

9. Contact

For questions about this Privacy Policy or the handling of personal information, contact us through our official channels: